when i laid out the plan, i knew the door needed to be moved. the kitchen was tiny with the current location.
so, i started looking for doors. i had already selected the front door, but they didn’t have the exact door i needed at the price i wanted. so i found this company – ETO Doors. they seemed decent. and they had the door i wanted – this door. it was simple and the lead time was minimal. so, i ordered it – or i attempted to. it took them a while for them to even acknowledge my order. that should’ve been a hint.
then, i place my order. my credit card is charged, but i don’t get any sort of receipt. i have to email them to get a receipt.
finally i get a receipt and an idea of shipment. that one week lead time? try slightly over two weeks – a monday. not the end of the world, but irritating. why would they say a week lead time when it’s not really?
so then my shipment date comes and goes. no communication from them. i call and email. no response. i call again and finally get someone on the phone. he says he’ll find out and call. no return call. ugh. this is wednesday after the supposed ship date of monday.
i finally get someone on the phone and make her check my order. funny enough, it’s packed and ready to go, but she just doesn’t have any idea why it hasn’t been shipped yet? she promises to see about it getting out.
well, it did finally get out, but not until the monday after. so that conversation from the previous week? they did nothing from that. absolutely nothing. so the one week lead time ended up being three weeks. great.
after all of that, i started doing more research on the company. turns out i wasn’t the only one with problems. and luckily, my problems were fairly minor. many people ended up with doors that didn’t fit or were damaged. my door was fine – once it finally arrived.
the only thing that i’m kicking myself for is the height of the door. notice it’s not the same height as the window next to it? yeah… should’ve gone with a slightly bigger door.
at least the door lets in a lot of light. it really makes a difference in the kitchen.